Job Details

A company is looking for a Bilingual Support Specialist to manage first-level incoming requests from Merchants and Integrated Software Vendors.Key ResponsibilitiesHandle complex inbound and outbound requests, providing solutions for technical support inquiriesDocument all client service inquiries and issues for tracking purposesCommunicate operational concerns to clients and maintain in-depth knowledge of products and servicesRequired QualificationsHigh School Diploma or equivalentCollege experience preferred4+ years of customer service-related experience2+ years of call center service-related experienceBilingual in English and Spanish is required