Job Details

Job Description

Job Title :

IT Support Specialist - Connectivity Support

Work Type :

Primarily Remote Some travel to sites as needed

Location :

MUST be local to one of the following : Seattle, Portland, Los Angeles, Phoenix, Detroit, Indianapolis, Charlotte

Period :

Approx. 6 months starting 09/09/2024 potential for extension

Hours / Week :

40 hours (Overtime paid at Time and a Half)

Rate :

$35 $40 / hr

Contract Type :

W2 only

Scope of Services :

The IT Support Specialist - Connectivity Support will perform duties virtually and onsite to support the implementation of POC Link cloud server, software upgrades with ID NOW instrumentation, and customer support across various settings including hospitals, labs, clinics, schools, long-term care facilities, pharmacies, and more. Responsibilities include advising customers on product use, troubleshooting, monitoring practices, and reporting key insights.

Role, Responsibilities, and Deliverables :

• Respond to customer inquiries via email, web, and phone
• Answer product-related questions, including troubleshooting and implementation
• Document interactions and tasks in CRM system
• Identify needs for further consultation, escalate complex issues appropriately

Education & Experience :

• Associates degree in IT or related fields
• At least 3 years of relevant experience
• Proficiency in Microsoft Office suite and PDF handling
• Experience with cloud networks, servers, cybersecurity, firewall resolution, routers, switches, Ethernet, Wi-Fi, routing protocols, WAN/LAN, TCP/IP
• Ability to work independently and in diverse teams, multitask, prioritize, and meet deadlines
• Experience with CRM systems like Salesforce, and customer-facing support in medical facilities is preferred