Job Details

This position responds to student testing information emails with detailed information, specific requirements and scheduling instructions with proper form and grammar. Understand the test scheduling system and troubleshoot any scheduling issues a student may experience while providing an excellent student experience. Verify and record student identification, roster, and scores according to NCTC and vendor requirements, while maintaining FERPA privacy requirements. Learn how to administer several different tests from different testing vendors, and become a certified proctor for those exams. Be able to create and maintain proctor accounts with different usernames and passwords for each, and agree to proctor privacy agreements. Follow test administration and reporting protocols according to NCTC and testing vendor requirements. Prevent students from testing with prohibited items, monitor, and maintain a secure testing environment. Work with other test proctors, enrollment guides, advisors, and professors in a collaborative environment.

Responsibilities & Duties:

* Respond to student phone and email communication, including troubleshooting issues students may have using the RegisterBlast, Examity and/or Querium portals.

* Manage and maintain testing schedule for TSIA and Department Exams utilizing RegisterBlast software.

* Coordination with Health Sciences Department, IT Team, and Health Sciences Administrators to open exam dates for students to be able to register and pay for TEAS, Fire Science, NHA, CASAS exams.

* Maintain certifications to proctor exams by reviewing guides and passing certifications as determined by testing vendor.

* Responsible for exam preparation, storage and security according to NCTC and other testing vendor standards.

* Issue testing vouchers for students requesting online TSIA.

* Administration and proctoring in person exams by adhering to processes to verify Photo ID, to prevent prohibited items, and to update rosters to track students according to NCTC or other testing vendor standards while monitoring and maintaining a secure testing environment.

* Daily and Monthly Reporting: 1) Record daily testers in excel spreadsheet. 2) Record Daily IT 3) Seating Charts and submit weekly to IT. 4) Submit monthly testing numbers and any additional relevant data to Admissions Director. 5) Update communications on NCTC website, RegisterBlast portal and/or emails as needed ie: COVID closures, testing price changes, upcoming TSIA2 policies.

* Other duties as assigned. Responsibilities and duties may change based on the need of the department and the institution.