Job Details

Remote Hr Assistant

We are seeking exceptionally talented, bright, and driven individuals to join our HR Live Support team. Our organization delivers best-in-class Leave of Absence, Disability, and HR services globally. We provide accurate, consistent, and timely responses to inquiries through phone, web case, and chat. As an HR Advisor, you will work one-on-one with employees from the US, EMEA, Canada, and LATAM, maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations partners. You will master your research skills and resolve HR, Disability, Leave, and other related issues, while encouraging the use of self-service tools available for all employees.

Responsibilities

Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of problem-solving and customer focus.

Receive and resolve inquiries primarily via phone, chat, and emails as the first point of contact for Leave, Disability, and related inquiries.

Resolve inquiries by referring to documentation such as FAQs, knowledge base articles, and standard operating procedures, escalating when necessary.

Build customer trust through empathetic, personalized conversations, adjusting the case management plan to each employee's changing needs.

Respond to issues that may arise during leave events, ensuring proper communication and documentation.

Use high judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.

Consistently consult and collaborate with partner teams to resolve cross-functional issues and improve policies.

Essential Skills

Strong communication and people skills

Organized

Experience in customer support, specifically phone and chat

HR experience

Ability to show and demonstrate empathy

Research skills to find answers and information

Additional Skills & Qualifications

Experience dealing with customers and exceptional use of empathy skills

Proven ability to adjust to constantly changing workloads

Ability to manage confidential and sensitive employee information

Problem-solving, organizational skills, and ability to manage multiple priorities

Work Environment

This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. A dedicated workspace in your residence is required to successfully perform the role and its responsibilities.

Pay and Benefits

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 22, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.