Job Details

Field Installation Technician

Department: Tidal Network

Location: SE Alaska

Exemption Status: Non-Exempt

Pay Grade(s): 10-11 ($33.29+ DOE)

Purpose: The Field Installation Technician will implement the customer home network by providing installation, technical assistance, and training support via phone, in-person, or remotely related to the home network, computer systems, hardware, and software.

Essential Functions: An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Respond to inquiries via phone, email, in-person, or through remote access
• Provide installation and technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, home network, hardware, and software
• Record events, problems, and their solutions
• Perform routine user account administration
• Provide hardware and software training to individuals and groups
• Maintain the IT knowledge base and end user documentation
• Develop step by step process' for customers on using home network, computer systems, hardware, and software, etc.

• Other duties as assigned

Knowledge, Skills & Abilities: A comprehensive set of capabilities required to perform job tasks effectively:

• Knowledge of Tlingit, Haida, and Tsimshian cultures or willingness to learn
• Excellent knowledge of computer systems, mobile devices, and other technology products
• Ability to diagnose and resolve basic technical issues
• Ability to read, understand, and apply information in technical manuals and journals
• Ability to communicate well verbally and in writing with users, co-workers, and management
• Ability to travel out of town occasionally to support customers and to attend training
• Self-starter and able to work independently
• Adaptability
• Proficient in Microsoft Office products
• Proficient in internet and WiFi networks
• Excellent organizational and interpersonal skills
• Ability to provide training and information in small and large group settings
• Excellent documentation skills

Minimum Qualifications: (education, experience, skills):

• Associates degree in related field
• 2 years' related experience

Substitution

• High school diploma AND
• 3 years' experience in related field

OR

• Industry standard certification such as MCP or CCNA may substitute for one year of the required work experience

Preferred Qualifications: (education, experience, skills):

• Bachelor's degree in computer science or related field
• 3+ years' IT support experience
• 2 years of supervisory experience

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

• The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Some travel may be required on small aircraft or ferry.
• Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.