Job Details

This role will support Alsana's growth and outreach initiatives across Dallas, Houston, Collin County, and surrounding Texas markets, as well as nearby states.

Who We Are

At Alsana, we're a dedicated eating recovery community helping adults and adolescents of all genders heal with personalized, whole-person care. We offer in-person residential, outpatient, and virtual programs nationwide including adolescent PHP/IOP to meet clients wherever they are in their recovery journey. Our approach addresses the aspects of eating disorders that often go untreated in traditional programs by focusing on five key dimensions of care: medical, nutritional, movement, relational, and therapeutic.

Our culture is built on communication, collaboration, compassion, and integrity all essential in crafting individualized treatment plans that support meaningful, lasting recovery. Behind the scenes, every team member plays a vital role in making healing possible and that includes you.

The Role

The Regional Director of Outreach at Alsana is a pivotal role within the organization. The primary responsibility is to serve as the face of Alsana in the community, fostering and nurturing relationships with mental health professionals including therapists, psychologists, dietitians, and other medical and mental health providers. Your objective is to cultivate a supportive network of providers who trust Alsana's commitment to delivering high-quality care and appreciate the unique differentiators our services offer to their clients. The Regional Outreach Director serves as a primary liaison between Alsana and the community, demonstrating exceptional presentation skills and fostering strong relationships with referral partners to drive business growth and enhance the organization's reputation.

• Maintains physical and psychological safety of all potential clients always served in both Alsana residential and outpatient programs.
• Always upholds the confidentiality of patient protective health information as well as the organization.
• Proactively engage with mental health professionals in the community to establish and maintain strong, trusting relationships.
• Attend networking events, conferences, and community gatherings to promote Alsana's mission and services.
• Act as a liaison between Alsana and external stakeholders, ensuring clear communication and alignment of goals.
• Provide education materials and presentations to mental health professionals about Alsana's approach, treatment modalities, and evidence-based practices.
• Organize training sessions or workshops to enhance providers' understanding of the unique benefits Alsana offers to clients.
• Stay updated on industry trends and research to effectively communicate Alsana's position as a leader in the field of eating disorder treatment.
• Develop and implement strategies to increase referrals from mental health professionals by showcasing Alsana's expertise and specialized care.
• Collaborate with internal teams, including admissions and clinical staff, to ensure a seamless referral process and exceptional client experience.
• Track referral sources, analyze trends, and identify opportunities for growth and improvement.
• Reliable attendance and punctuality, adhering to the work and appointment schedules.
• Accurate and timely completion of work assignments according to the designated timeline, while making efficient use of the organization's resources.
• Participates in all organizational performance improvement initiatives.
• Upholds and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors, and co-workers.
• Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care.
• Complies with all standards established by the Department of Mental Health and any other agency accrediting the organization.
• Maintains collaborative peer relationships and demonstrates courtesy and respect of others.
• Displays enthusiasm, positive problem solving and commitment to help both colleagues and the organization reach its goals.
• Assist with other projects, duties, and tasks as assigned

Qualifications:

• Bachelor's degree required; Master's degree preferred.
• Prior experience working in a sales or outreach role required.
• Experience working within the behavioral health industry with eating disorder marketing experience preferred.
• Ability to travel frequently.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships in their market within their region.
• Must be able to read, write and speak fluently and effectively in English. Must have the ability to effectively present information and respond to questions from the board of directors, management, staff, patients, vendors, and the general public.
• Strong customer service skills.
• Must be PC literate with proficiency in spreadsheets, database software and word processing.
• Experience working in a CRM system, preferably Salesforce, required.
• Highly organized, attention to detail, and ability to multi-task required.

Benefits That Support You

At Alsana, we believe in taking care of the people who take care of others. Our benefits are designed to support your health, well-being, and growth in all that you do.

Full-time team members enjoy:

• Medical plans with HSA/FSA options
  (Anthem BCBS nationwide; Kaiser also available in CA)
• Dental & vision (Guardian)
• Generous PTO, sick time, 7 holidays + COVID time
• 401(k) - eligible after 60 days
• Company-paid life & long-term disability
• Short-term disability (company-paid for non-CA; CA uses state plan)
• Flexible Spending Accounts (FSA)
• Continuing education stipend (position-specific, after 6 months)
• Company-paid EAP
• LifeMart employee discounts
• Free meals & snacks (position-specific)

We're proud to offer benefits that care for you so you can keep doing work that truly matters. Are you ready to let your light shine?! Join the Alsana team today!