Job Details

General Manager

Buff City Soap is on a mission to create handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. Buff City Soap Products are fresh. Made in each soap makery daily. With ingredients you can pronounce. We are currently accepting applications for a General Manager. The General Manager contributes to Buff City Soap's success by leading a team to create and maintain the Buff City Experience for our clients. The General Manager is required to regularly exercise discretion in managing the overall operation of the makery. A majority of time is spent supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of the makery, and managing safety and security within the makery. The General Manager is responsible for modeling and acting in accordance with Buff City Soap principles in order to deliver an exceptional client experience. This individual needs to have computer experience as well as a positive attitude to work along side the executive team and the employees in the store. The General Manager needs to understand sales and how to educate the staff in best practices of selling to the customer.

Benefits:

• Employment growth opportunities
• Flexible scheduling
• Competitive bonus plan
• Medical, dental & vision plans offered
• Ability to earn paid time off
• Employee discount on products & services
• Anniversary gifts for years of service
• Fun contests and incentives for performance

Tasks & Responsibilities:

• Developing and coaching employees to provide amazing guest experiences.
• Following up swiftly on guest concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a guest comes first attitude by holding team members accountable for quality guest service.
• Drives company metrics by developing action plans. Directly motivates and instructs the makery team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Manage and track stock of raw materials, finished products, and supplies.
• Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
• Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
• Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
• Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in makery performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• The General Manager is required to work a 5-day workweek of 40 hours per week. (minimum)
• The General Manager is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.
• Has reliable ability and transportation to go to the bank as needed.

Experience:

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Physical Requirements:

• Ability to stand and walk for long periods of time.
• Must not be sensitive to various scents and fragrances.
• Dexterity of hands and fingers.
• Ability to lift or assist in lifting items and heavy boxes up to 50lbs.
• Ability to walk, reach with hands and arms, climb, balance, twist and stoop, kneel or crouch.
• Ability to perform makery cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

Compensation: $50,000.00 - $55,000.00 per year