Job Details

Date Posted:

2025-06-19

Country:

United States of America

Location:

OTORH: Oregon Home Offices Remote Location, Remote City, OR, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is seeking a Desktop Specialist, who's ready to help us deliver on our commitments today, plan our strategy for the future, and leave their fingerprints on the organization for years to come. The successful candidate will coordinate day-to-day operational activities to support the Otis Workplace Services Desktop program and work with business partners to leverage technology to solve process inefficiencies.

On a typical day you will:

• Support Desktop Engineering efforts

• Develop standards, strategies, and best practices

• Provide advanced troubleshooting expertise

• Respond to escalations on help desk and service-related issues, and work to resolve with help desk partners

• Maintain proper design and standards documentation

• Manage third-party support partners

• Work with internal customers and the core infrastructure team, develop, manage, and execute projects to maintain a technical current environment

• Implement process and procedures needed to ensure operational excellence; drive measurable improvements in customer satisfaction and operational efficiency

What you will need to be successful:

• A bachelor's degree in computer or information science or a related discipline, or equivalent, relevant experience is preferred

• 3+ years of progressive experience in desktop engineering

• Excellent interpersonal, verbal, and written communication skills

• Ability to multi-task and work independently

• Ability to work collaboratively with teams, some of which may be geographically distributed

• Take initiative and possess the ability to quickly acquire knowledge

• Understanding of basic project management principles

• Strong problem-solving and analytical skills

• ITIL certification preferred

• Experience providing technical leadership in a global company preferred

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

• Enjoy three weeks of paid vacation, along with paid company holidays

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

•  Voluntary benefits, including options for legal, pet, home, and auto insurance.

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ...@otis.com.

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.