Job Details

Overview: As a Bilingual Assistant Store Manager, you will leverage your customer service and leadership expertise to create an exceptional experience for our customers. You will closely collaborate with your leaders to enhance your leadership abilities in real-time, supporting the coaching of our Customer Service Representatives and playing a vital role in driving team results. In return, we are committed to accelerating your career growth through an ongoing, comprehensive training and development program designed to help you excel.

Responsibilities:

• Deliver an outstanding customer experience throughout the loan or pawn process by educating clients and making tailored financial recommendations.
• Assist in managing customer accounts by processing payments and monitoring customer appointments.
• Support recovery processes with a strong focus on customer service to minimize losses and charge-offs.
• Aim to meet company performance standards by utilizing business relationships for referrals and participating in in-store and community events.
• Cultivate customer relationships to generate new business, maintain store profitability, and enhance brand loyalty.
• Provide coaching and development to Customer Service Representatives to ensure compliance with quality standards and safety measures.
• Maintain accurate customer information in the Point of Sale (POS) system, ensuring integrity and compliance with company policies and applicable laws.
• Supervise office security protocols and conduct proper opening and closing procedures, including management of the vault, cash drawer, and bank deposits.
• Oversee the internal and external cleanliness of the store, addressing basic facility needs and scheduling maintenance when necessary.
• Thrive in a fast-paced environment, adeptly managing multiple tasks to meet both individual and team performance standards.
• Utilize strong interpersonal skills to effectively communicate with customers and team members at all levels.
• Maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, expected for this position (minimum 40 hours per week).

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor towards customers and peers.
• Meticulous attention to detail for accurate data entry.
• Valid driver's license, auto insurance, and a personal vehicle for work-related travel (mileage compensated).
• Proficiency in using phones, Point of Sale systems, Microsoft Office, and other computer applications.
• Must be at least 18 years old.
• Background check is mandatory and will be conducted in accordance with applicable law.
• Ability to meet the physical demands of the position, including standing for up to 90% of the time, lifting up to 25 pounds, moving throughout the store, and operating mechanical controls such as a keyboard.

Preferred Qualifications and Skills:

• Experience in check cashing, document verification, and money order processing.
• Past experience with cash handling and managing cash drawers/vaults.
• Bilingual proficiency in English and Spanish preferred, may be required for certain locations.

What We Offer:

• A thorough new hire training program.
• Access to a diverse learning management system, offering e-learning modules and various training programs to enhance your personal and professional growth.
• Performance-driven career advancement opportunities.
• Educational Reimbursement Program.
• Multiple health insurance options, including free telemedicine and medical spending account (HSA/FSA) choices.
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident insurance, critical illness insurance, and even pet insurance.
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year).
• A diverse and inclusive workplace culture.

Important: The Community Choice Financial Family of Brands does not ask for banking or other payment information during the interview or hiring process nor conduct interviews via text message. Official correspondence will only come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is dedicated to providing an inclusive work environment free from discrimination based on any characteristic protected by applicable law. Candidates from all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.