Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $24.50 per hour / Medical, dental & vision / 401k / PTO - As a Customer Support Rep at Capella University, you will: Support learner requests regarding academics and learner records from the first course through graduation and beyond; Respond to learners via a wide variety of communication channels and systems, including phone, voicemail, email, text, and casework; Proactively inform learners of important milestones in their programs and provides resources and promotes coach connection to streamline the experience; Educate learners about self-service resources and encourages users to build greater learner independence and self-sufficiency; Answer questions in alignment with role boundaries and triage requests as needed to academic coaches or other departments...Hiring Immediately >>